At Connor Expeditions, we value your satisfaction and strive to provide high-quality travel accessories, camping gear, luggage, and travel tech. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The item is damaged, defective, or incorrect upon arrival.
  • The return request is made within 3 days of receiving the product.
  • The product is in its original packaging, unused, and includes all original tags and accessories.

Note: We do not accept returns for reasons such as change of mind or personal preference.

2. Return Process

To request a return, please follow these steps:

  1. Contact Us – [email protected] with your order details and photos of the defective or incorrect item.
  2. Approval & Instructions – Our team will review your request and provide return instructions if eligible.
  3. Return the Item – Ship the product back to us as per the provided instructions. The customer is responsible for return shipping costs unless the return is due to an error on our part.

3. Refund Policy

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, a refund will be processed via Cash on Delivery Adjustment within 3 days.
  • Shipping fees are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us [email protected]

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Used or damaged products due to customer mishandling.
  • Items without original packaging or missing accessories.
  • Clearance or final sale items.

6. Contact Us

For any return or refund inquiries, reach out to us at:[email protected]